What counts as a defective item, and how long do I have to request a return?Updated 2 hours ago

At Lewkin, every item is carefully inspected before shipping,
but the following cases are recognized as defective and eligible for a return or refund.
If you suspect your item may be defective, please contact our Customer Service team at [email protected] within 24 hours of receiving your package and include clear photos of the issue.

🔹 Defective Item Criteria

• Sewing or stitching defects

• Broken zippers, buttons, or damaged hardware

• Visible stains, marks, or scratches

• For cosmetics: leakage, breakage, or product deterioration

※ The following cases are not considered defects:

• Minor loose threads, chalk marks, or slight fabric smell from production

• Slight color or brightness differences due to monitor settings

• Personal dissatisfaction with fit, size, or style preference

⏳ Return Request Period

• Returns must be requested within 30 days from the delivery date.

• Please submit your return through our Lewkin Return Center.

• Requests made after this period may not be accepted.